Frequently Asked Questions
Everything you need to know about shopping with IGN Store.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn apparel with original tags attached. Please note that for hygiene reasons, earrings and swimwear are final sale.
How do I know which size to order?
Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart as fit can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I track my package after it ships?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Are your materials sustainably sourced?
IGN Store is committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.